Support and Training:eCW

MEET THE SUPPORT AND TRAINING STAFF

At eClinicalWorks, we understand that your priority is serving your patients, not wrestling with software issues. That's why our knowledgeable and friendly support engineers and trainers are here to help you with any issues.

Our trainers have in-depth knowledge of working with our software in every imaginable setting. They can handle the toughest "how to" questions, streamline your workflows, and show you more intuitive ways to manage day-to-day responsibilities.

Are you having an application issue? Is something interfering with your operations? Our support engineers will investigate and provide you with the technical advice you need to get your office back in top form.

WHAT WE OFFER

We provide technical and functional support in our Support and Training Rooms. Each session is 20 minutes long, and you are welcome to return as often as you like. To help as many customers as possible, support and training is first come, first serve.

LIMITATIONS

To maximize availability to our clients, eClinicalWorks specialists will limit support to issues that can be handled while at the Conference. Time and volume constraints at the Conference venue make remote connections to client servers difficult, so each technical issue will be evaluated on a case-by-case basis.

SUPPORT AND TRAINING ROOM HOURS

Please refer to the Conference schedule at a glance for the most up-to-date hours of operation.

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